User needs assessment

XIST helps organizations understand user needs through group facilitation and interview sessions, electronic surveys and polling. User needs assessments are an invaluable tool for strategic planning to gauge interests, determine needs, and establish priorities.

Web Site Development

XIST recently finished the first iteration of a comunity oriented website. The project involved extensive stakeholder consultations and information architecture planning. XIST carried out an environmental scan of webb content management systems and selected Drupal.

More information and a full project description will be coming after the official site launch.

Metadata Management Planning

Project: XIST completed a project to analyze the uses, benefits and management issues related to the maintenance of controlled vocabularies for a large government department. This project included:

  • thesaurus application review & environmental scan
  • stakeholder consultations
  • metadata and controlled vocabulary management
  • application of controlled vocabularies in departmental applications
  • search architecture for web resources

Web Site Strategic Planning

Project: XIST recently completed a strategic planning project to redevelop a government Internet website. This project included:

  • stakeholder consultations & focus groups
  • web survey preparation & data analysis
  • analysis & recommendations for website governance
  • information architecture development
  • preliminary website design mockups

Information Architecuture Design

Project: XIST developed for a government organization the strategic plan and information architecture of a portal web site that promotes physical activity to Canadians. The work required:

  • design and execution of user needs assessment interviews with key stakeholders
  • extensive online research across three tiers of government web sites to identify similar content offerings and programs
  • development of recommendations for the new site's purpose, objectives, and design principles

Information Management Strategic Planning

Project: XIST completed an assessment of information management processes for a multi-partner government agency to analyze its information management practices and technologies, establish information management priorities, and outline a way forward to improve its information management capabilities. Recommendations included potential development strategies to streamline the organization’s information management operations, control critical sets of data, and position it to better manage increasing workloads and program activities.

  • stakeholder consultations

Information Management Strategic Planning

Project: XIST delivered a strategic IM plan for a national legal organization. The planning process involved wide-ranging stakeholder interviews, environmental scan, and assessment of current service and application offerings. The final report emphasized governance and application related issues.

  • stakeholder interviews
  • application assessment
  • strategic planning

Information Resources Management and Strategic Plan

Project: XIST worked in partnership with an Ottawa based content development and research company to deliver a strategic plan that outlined a realistic and viable multi-year strategic plan to manage information resources. The project included content analysis, business process analysis and user needs assessment.

Site Analysis and Information Architecuture Redesign

Project: For a federal organization, XIST completed a site review that included surveying users, reviewing departmental communications strategy, conducting stakeholder interviews, and analyzing site statistics. The outcome was the creation of a revised information architecture with content and services recommendations to reposition the site for emerging needs.

Information Management Priorities Assessment

Project: XIST recently conducted a broad analysis of information management processes and technologies for an international organization. The purpose of this study was (1) to identify and isolate areas of highest need, and (2) develop practical recommendations to improve these priorities. Research was gathered through analysis of existing processes, development of custom surveys, and facilitation of private interviews with staff in Canada, Africa and South America.

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